FAQ

Our escape rooms can be played in English or German. No language skills are required to solve the puzzles and the introduction can be given in English on request.

Our Outdoor Escape «The Treasure of Sulzergang» and our Online Escape Games are only available in German.

All you need to do is arrive on time for the booked appointment. You don’t have to appear in advance.

No, please be on time. If you are late, it may not be possible to offer the full playing time.

Since the puzzles are quite difficult to solve, we do not recommend groups consisting of children only. However, if you accompany them and play, for example, as a family, the kids are a great asset and will certainly enjoy the game – who doesn’t like to slip into the role of a detective!?

We recommend groups comprised of kids only from the age of twelve onwards. Our game masters monitor the groups via cameras and will ensure to provide the support they need to find their way through the game.

No, absolutely not. It’s an adventure you’ll experience in real time but it doesn’t contain any horror-like surprises.

There may be a few scary moments in selected games. In this case, this will be indicated on our homepage for the corresponding game.

Our games are designed so that you can leave the room at any time through emergency exits. So you won’t be locked in.

There are narrow passages and crawl spaces in selected games. In this case, this will be indicated on our homepage for the corresponding game. If you inform the game masters, they can let you skip this part.

No, unfortunately we can’t allow you into our games when you’re drunk.

Right across the street in Hall 53 at Katharina-Sulzer-Platz there is a parking lot (for a fee). Apart from that, the ‘Lagerplatz-Areal’ is car-free. We are also easily accessible by public transport (only a 10 minute walk from Winterthur main station).

As long as you do not exceed the maximum number of players and do not fall below the minimum number of players, it is not a problem.
We communicate the maximum / minimum for each game on our homepage.

Yes, all major debit and credit cards work in our catacombs.

Unfortunately not. For safety reasons, we kindly ask you not to bring your dog along.

You’ll find all the things you need to solve the puzzles in the room. Except maybe your reading glasses…

In all our escape games it is sufficient if one person can see colour. With good communication everything works out.

Access to us is via a ramp underground. This is possible with support. The game «Sondereinheit Meteor” is best suited here. Unfortunately, there is no guarantee of accessibility – but it is possible with support and minor adaptations.

If you are still unsure, please get in touch with us. We can then look at your specific situation together.